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dc.contributor.authorXia, Tian
dc.date.accessioned2014-08-21T15:12:28Z
dc.date.available2014-08-21T15:12:28Z
dc.date.issued2014-08-21
dc.identifier.urihttp://hdl.handle.net/10464/5606
dc.description.abstractOpen Access Scheduling has shown great promise in allowing health care practices to provide same-day access, and to match patients with their regular physicians. However, similarly to traditional clinics where appointments are pre-booked, open access clinics are also frustrated with long waits, long idle time and long overtime due to uncertainties such as patient no-shows, variable service time and variable daily demand. These aspects have not been studied previously in an open access setting. This study investigates different management options to improve clinical performance in terms of patient waiting time, doctor idle time and clinic overtime. Other factors studied with a simulation model include client load and placement of pre-booked slots. Results show that a proper panel size is critical to obtain good performance for open access clinics, and that good choices for management options depend on the client load.en_US
dc.language.isoengen_US
dc.publisherBrock Universityen_US
dc.subjectsimulationen_US
dc.subjectopen access schedulingen_US
dc.subjectservice operationsen_US
dc.subjecthealthcareen_US
dc.subjectoutpatient appointment schedulingen_US
dc.titleImproving Performance of Open Access Clinicsen_US
dc.typeElectronic Thesis or Dissertationen_US
dc.degree.nameM.Sc. Managementen_US
dc.degree.levelMastersen_US
dc.contributor.departmentFaculty of Business Programsen_US
dc.degree.disciplineFaculty of Businessen_US
dc.embargo.termsNoneen_US


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