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dc.contributor.authorMaddeaux, R. Elizabeth A.
dc.date.accessioned2013-04-09T18:02:31Z
dc.date.available2013-04-09T18:02:31Z
dc.date.issued2013-04-09
dc.identifier.urihttp://hdl.handle.net/10464/4267
dc.description.abstractCall centres have emerged during a time of rapid technological change and represent a form of ready employment for those seeking to replace or supplement "traditional" forms of employment. Call centre work is considered characteristic of the kinds of service work available in the new economy. This paper examines the experiences and practices of lower level managers in a call centre in southern Ontario. Findings are based on analysis of semi-structured interviews. The findings suggest that lower level managers resolve the contradictory social space they occupy by aligning themselves primarily with more powerful executives, in part because they know this might lead to increased job security. The implications of this trend for building a strong labour movement capable of combating neoliberal discourses regarding the need for work restructuring are discussed.en_US
dc.publisherBrock Universityen_US
dc.subjectLabour unionsen_US
dc.subjectWorking class peopleen_US
dc.subjectCall centresen_US
dc.subjectManagement positionsen_US
dc.titleManagement Material: Understanding the Contradictory Perspectives of Lower Level Managers in a Canadian Call Centreen_US
dc.typeElectronic Thesis or Dissertationen
dc.degree.nameM.A. Social Justice and Equity Studiesen_US
dc.degree.levelMastersen_US
dc.contributor.departmentSocial Justice and Equity Studies Programen_US
dc.degree.disciplineFaculty of Social Sciencesen_US
dc.embargo.termsNoneen_US
refterms.dateFOA2021-08-08T01:54:17Z


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