Now showing items 1-2 of 2
Improving Performance of Open Access Clinics
(Brock University, 2014-08-21)
Open Access Scheduling has shown great promise in allowing health care practices to provide same-day access, and to match patients with their regular physicians. However, similarly to traditional clinics where appointments ...
Process Improvement in Phlebotomy
(Brock University, 2014-09-17)
This study has two main objectives. First, the phlebotomy process at the St. Catharines Site of the Niagara Health System is investigated, which starts when an order for a blood test is placed, and ends when the specimen ...