Does e-Government Always Fit? Moderating Role of Technology-Job Fit on Employee Acceptance of e-Government Technology.

Abstract

E-government technologies have widely been praised by academics, policy makers and the public. However, despite that many governments heavily invest in these technologies, they still struggle to implement them into their organisations because of employees not accepting them. In my study, I argue that this is due to the lack of “fit” of these technologies with the structure, processes, and practices of the employees. Against this backdrop, my study draws from organisational job fit, task-technology fit and technology acceptance literatures to examine the “Technology-Job fit” construct and explore its moderating role on how employees of government organisations perceive and adopt e-government technologies. I test my model on a sample of 347 employees of different government organisations in a developing country (Thailand). I find that employees’ judgements and satisfaction regarding a technology are significantly moderated by their perception of fit of the technology with their job. My study presents several contributions to research, policymaking, and practice of e-government and technology acceptance.