Columns

The Business of Change
by Linda Cook

From the Director's Chair
Our High-Profile Partner
by Don Butcher

Planning for IT
Working Together in Planning Sessions
by Judith Umbach

800m Ahead: Small Public Libraries in Canada
Canso Library, Nova Scotia
by Ernie Ingles & Angie Mandeville

Profiles ~ CLA Volunteer and Staff Profiles
Scholarship Committee

Theme Features

Theme: Libraries, Lifelong Learning and Outreach
Guest Editor: Gwynneth Evans

Libraries, Lifelong Learning and Outreach
by Gwynneth Evans

We All have an Accent: Welcoming International Students to the Library
by Karen Bordonaro

Yukon College Library: An Academic that Suddenly Went Online
by Laurie Prange

Creating Lifelong Learning Opportunities Through Partnership: A 30-Year Success Story
by Sara Gillis & Julie Totten

Winnipeg Public Library Board: Reaching Out to the Community
by Joanne Pettis

Encouraging Awareness of Outreach in MLIS Programs
by Vivian Howard & Monique Woroniak

Customer Service Training at the University of Toronto: Creating Excellence Through  Flexible and Responsive Student Training
by Christina Tooulias-Santolin

Peak Condition: Health Related Outreach Services at the Irving K. Barber Learning Centre
by Catherine Quinlan & Simon Neame

Features

Under the Bridge with Margaret and Charles: Browsing at London's Waterloo Book Fair
by Guy Robertson

Women for Women in Afghanistan
by Evette Berry

Launch Your Future...With Reading Contest

The Library as Commons
by Jomichele Siedl

Departments

Index to Advertisers
CLA Executive Council & Staff Contacts

Front Cover

CLA plays host to Canadian Space Agency and NASA Astronauts at "Launch Your Future with Reading Contest" Event

Photo by: Denis Drever Photography, Ottawa, ON http://www.denisdreverphotography.com/
Cover design: Beverly Bard