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dc.contributor.authorHuang, Yunqu (Coey)
dc.date.accessioned2014-09-17T19:00:23Z
dc.date.available2014-09-17T19:00:23Z
dc.date.issued2014-09-17
dc.identifier.urihttp://hdl.handle.net/10464/5733
dc.description.abstractThis study has two main objectives. First, the phlebotomy process at the St. Catharines Site of the Niagara Health System is investigated, which starts when an order for a blood test is placed, and ends when the specimen arrives at the lab. The performance measurement is the flow time of the process, which reflects concerns and interests of both the hospital and the patients. Three popular operational methodologies are applied to reduce the flow time and improve the process: DMAIC from Six Sigma, lean principles and simulation modeling. Potential suggestions are provided for the St. Catharines Site, which could result in an average of seven minutes reduction in the flow time. The second objective addresses the fact that these three methodologies have not been combined before in a process improvement effort. A structured framework combining them is developed to benefit future study of phlebotomy and other hospital processes.en_US
dc.language.isoengen_US
dc.publisherBrock Universityen_US
dc.subjectphlebotomyen_US
dc.subjectprocess improvementen_US
dc.subjectleanen_US
dc.subjectsix sigmaen_US
dc.subjectsimulationen_US
dc.titleProcess Improvement in Phlebotomyen_US
dc.typeElectronic Thesis or Dissertationen_US
dc.degree.nameM.Sc. Managementen_US
dc.degree.levelMastersen_US
dc.contributor.departmentFaculty of Business Programsen_US
dc.degree.disciplineFaculty of Businessen_US
dc.embargo.termsNoneen_US


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