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dc.contributor.authorPooja, Abeeda
dc.date.accessioned2014-04-21T19:00:48Z
dc.date.available2014-04-21T19:00:48Z
dc.date.issued2014-04-21
dc.identifier.urihttp://hdl.handle.net/10464/5380
dc.description.abstractDrawing from the Job Demands-Resources (JD-R) model and research on social exchange relationships, this study investigates the impact of three job demands (work overload, interpersonal conflict, and dissatisfaction with the organization’s current situation) on employees’ organizational citizenship behavior (OCB), the hitherto unexplored mediating role of organizational commitment in the link between job demands and organizational citizenship behavior (OCB), as well as how this mediating effect might be moderated by social interaction. Using a multi-source, two-wave research design, surveys were administered to 707 employees and their supervisors in a Mexican-based organization. The hypotheses were tested with hierarchical regression analysis. The results indicate a direct negative relationship between interpersonal conflict and OCB, and a mediating effect of organizational commitment for interpersonal conflict and dissatisfaction with the organization’s current situation. Further, social interaction moderates the mediating effect of organizational commitment for each of the three job demands such that the mediating effect is weaker at higher levels of social interaction. The study suggests that organizations aiming to instill OCB among their employees should match the immediate work context surrounding their task execution with an internal environment that promotes informal relationship building.en_US
dc.language.isoengen_US
dc.publisherBrock Universityen_US
dc.subjectorganizational citizenship behavioren_US
dc.subjectjob demandsen_US
dc.subjectorganizational commitmenten_US
dc.subjectsocial interactionen_US
dc.titleJob Demands and Organizational Citizenship Behavior: The Roles of Organizational Commitment and Social Interactionen_US
dc.typeElectronic Thesis or Dissertationen_US
dc.degree.nameM.Sc. Managementen_US
dc.degree.levelMastersen_US
dc.contributor.departmentFaculty of Business Programsen_US
dc.degree.disciplineFaculty of Businessen_US
dc.embargo.termsNoneen_US


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