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dc.contributor.authorLankshear, Sara.en_US
dc.date.accessioned2009-07-09T18:39:16Z
dc.date.available2009-07-09T18:39:16Z
dc.date.issued1996-07-09T18:39:16Z
dc.identifier.urihttp://hdl.handle.net/10464/1982
dc.description.abstractThe recent reengineering within the health care industry has challenged many assumptions regarding traditional structures and roles. Within a product-line management structure, the traditional viewpoint that those who manage patient care areas must have a nursing background, is an example of one such assumption being challenged. The nursing profession is often seen as the greatest obstacle to the implementation of a product-line management structure and generic manager positions (does not require a nursing background), due to the perceived loss of professional identity. This qualitative study focused on how nursing staff within a chronic care and rehabilitation facility perceived a generic service manager position. Focus groups were conducted in three phases, over a 14 month period of time. The data collected from the focus groups were then coded according to common themes. Each phase was analyzed independently, with the study concluding with an analysis and interpretation of the collective results. The results of this study revealed a significant shift in how the nursing staff perceived their professional identity and accountability in light of the implementation of the generic Service Manager position. Initial reactions of personal and professional vulnerability and resentment were seen to transform into an increased ability to explicitly articulate the role of nursing. Changes in behavior that were described included: increased consultation and collaboration with otheren_US
dc.language.isoengen_US
dc.publisherBrock Universityen_US
dc.subjectNursing services--Administration.en_US
dc.subjectNurses--Attitudes.en_US
dc.titleNursing staffs' perceptions of a generic service manager positionen_US
dc.typeElectronic Thesis or Dissertationen
dc.degree.nameMaster of Educationen_US
dc.degree.levelMastersen_US
dc.contributor.departmentDepartment of Graduate and Undergraduate Studies in Educationen_US
dc.degree.disciplineFaculty of Educationen_US
refterms.dateFOA2021-07-16T12:25:03Z


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