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Effect of combined care nursing on patient satisfaction, staff satisfaction, and quality of care /

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dc.contributor.author Crawford, Heather M. en_US
dc.date.accessioned 2009-06-09T18:16:28Z
dc.date.available 2009-06-09T18:16:28Z
dc.date.issued 1988-06-09T18:16:28Z
dc.identifier.uri http://hdl.handle.net/10464/1570
dc.description.abstract This research evaluates the effect of combined care nursing on three outcomes: i) patient satisfaction; ii) staff satisfaction; and iii) quality of care. Oakville-Trafalgar Memorial Hospital was in the early planning stages of changing to combined care nursing from the traditional method of providing separate postpartum and nursery care to mothers and babies. The opportunity existed to evaluate formally the change to combined care. There were three hypotheses to be investigated. Data were collected from four sources: patient surveys, staff surveys, informal interviews, and internal hospital documents. Both quantitative and qualitative data were analyzed. The surveys were administered on three different occasions to patients and staff. Other sources of data included informal interviews with patients and staff who responded to the surveys, and chart audits.The study findings revealed that the majority of respondents had increased levels of satisfaction and perceptions of increased quality of care following implementation of combined care. These findings, related to combined care and the role of change in its implementation and evaluation, indicate that there are no right or easy answers about how to make new ideas become reality in a smooth, pleasant way. en_US
dc.language.iso eng en_US
dc.publisher Brock University en_US
dc.subject Oakville-Trafalgar Memorial Hospital. en_US
dc.subject Care of the sick. en_US
dc.subject Patient satisfaction en_US
dc.subject Nursing en_US
dc.subject Job satisfaction en_US
dc.subject Hospitals en_US
dc.title Effect of combined care nursing on patient satisfaction, staff satisfaction, and quality of care / en_US
dc.type Electronic Thesis or Dissertation en_US
dc.degree.name Master of Education en_US
dc.degree.level Masters en_US
dc.contributor.department Department of Graduate and Undergraduate Studies in Education en_US
dc.degree.discipline Faculty of Education en_US


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