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dc.contributor.authorCrawford, Heather M.en_US
dc.date.accessioned2009-06-09T18:16:28Z
dc.date.available2009-06-09T18:16:28Z
dc.date.issued1988-06-09T18:16:28Z
dc.identifier.urihttp://hdl.handle.net/10464/1570
dc.description.abstractThis research evaluates the effect of combined care nursing on three outcomes: i) patient satisfaction; ii) staff satisfaction; and iii) quality of care. Oakville-Trafalgar Memorial Hospital was in the early planning stages of changing to combined care nursing from the traditional method of providing separate postpartum and nursery care to mothers and babies. The opportunity existed to evaluate formally the change to combined care. There were three hypotheses to be investigated. Data were collected from four sources: patient surveys, staff surveys, informal interviews, and internal hospital documents. Both quantitative and qualitative data were analyzed. The surveys were administered on three different occasions to patients and staff. Other sources of data included informal interviews with patients and staff who responded to the surveys, and chart audits.The study findings revealed that the majority of respondents had increased levels of satisfaction and perceptions of increased quality of care following implementation of combined care. These findings, related to combined care and the role of change in its implementation and evaluation, indicate that there are no right or easy answers about how to make new ideas become reality in a smooth, pleasant way.en_US
dc.language.isoengen_US
dc.publisherBrock Universityen_US
dc.subjectOakville-Trafalgar Memorial Hospital.en_US
dc.subjectCare of the sick.en_US
dc.subjectPatient satisfactionen_US
dc.subjectNursingen_US
dc.subjectJob satisfactionen_US
dc.subjectHospitalsen_US
dc.titleEffect of combined care nursing on patient satisfaction, staff satisfaction, and quality of care /en_US
dc.typeElectronic Thesis or Dissertationen_US
dc.degree.nameMaster of Educationen_US
dc.degree.levelMastersen_US
dc.contributor.departmentDepartment of Graduate and Undergraduate Studies in Educationen_US
dc.degree.disciplineFaculty of Educationen_US


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