Abstract:
The ways in which the process of mediation affected
those involved in the resolution of sexual harassment
complaints in Canadian universities were explored.
Questionnaires were sent to forty- six Canadian
universities and interviews were conducted with fifteen
advisors. An analysis of the twenty- two questionnaires
returned indicated that mediation was utilized in 11% of
the sexual harassment complaints and effected a
successful resolution in 67% of these. Both complainants
and those con^lained against were reported to have
spoken more favourably than unfavourably about the
process and outcome of mediation. Questionnaire
respondents in general found mediation a slightly less
than satisfactory method of complaint resolution. Those
respondents who had successfully used mediation;
however, describe its usefulness within a university
context.
